QUICK HELP FOR VOLUNTEER PROFILE ISSUES
Below are answers to the most common questions. This may not solve every issue, but it might solve yours.
How do I complete Risk Status in my volunteer profile?
That is the online background check. You must complete it by clicking the link in the email sent to you, after you submit your volunteer application. Check your spam for an email from [email protected].
If you don't see it, AYSO National provides these steps for you to follow on the AYSO WIKI.
I completed the online background check. It still shows pending.
It can take a couple weeks, especially if you didn't use your full legal name, or your other information doesn't quite match. AYSO National provides these steps to check your Sterling background check status on the AYSO Wiki.
I didn't receive a Live Scan code. Why not?
All AYSO 114 Coaches can request a voucher code from our region that is good for a free Live Scan Fingerprinting. If you have submitted an AYSO Region 114 Volunteer Head or Assistant coach application, then submit a request for a free voucher code using this form.
I completed my Live Scan appointment. But it doesn't show completed in my volunteer profile.
AYSO National controls your volunteer profile. Us parent volunteers at the Region level have no control over approving, or searching for, your Live Scan results. So you need to work with AYSO National to get it resolved. AYSO National provides this guidance if your Live Scan is missing.
If you do end up emailing [email protected], be sure to include your Volunteer ID which you can find in your volunteer profile.
I don't see the AYSOU button in my volunteer profile
Did you submit a volunteer application?
Are you logged into a spouse's account, but not really your own?
Are you missing a volunteer ID? if it is not showing, then you may need to click the Pencil icon next to your volunteer application and re-save it. (Sometimes it takes up to three tries), before a volunteer ID shows.
If you've tried all those steps, email ayso114Coa[email protected] and [email protected] and we can try to assist.
I get a login error when trying to access AYSOU.
If you just signed up, give it a couple hours.
Otherwise, email ayso114Coa[email protected] and [email protected] and we can try to assist.